User Assistance

Support for monitoring that works

Q: Is there documentation available for self-guided troubleshooting?

Yes. The learning program section provides structured guides covering platform features, monitoring workflows, and common configuration scenarios.

Questions about keyword tracking, position data, or account setup — this page covers the fastest paths to a resolution.

Zdravnok support team at work, monitoring website traffic and position data

How to reach us

Three direct channels — pick what fits your situation. Complex configuration questions are better handled by email so the team can review your account details before responding.

Email Support

Send a detailed description of the issue. Attach screenshots of your dashboard if the problem involves data display or report output.

[email protected]

Phone Line

Best for straightforward questions about account settings or access. Available during regular business hours, Monday through Friday.

+1 807 622 9333

Learning Program

Structured guides covering platform setup, tracking configuration, and interpreting position data. Often resolves questions before they become tickets.

View program

Zdravnok support specialist, Petra Vanhoof

What assistance covers

Petra Vanhoof leads client support at Zdravnok, handling everything from initial onboarding to long-term monitoring configuration. She works directly with clients across Manitoba and surrounding areas, providing remote sessions when an issue requires screen-sharing to diagnose properly.

Keyword rank tracking setup and troubleshooting
Traffic data discrepancies and source attribution
Dashboard report interpretation and export settings
Account access, billing queries, and plan changes

Common questions

Answers to the situations that come up most often when working with position and traffic monitoring.

How quickly does the support team respond to requests?

Email requests are typically addressed within one business day. For urgent technical issues, phone support is available during business hours Monday through Friday.

What types of issues does technical support cover?

Support covers account access, dashboard configuration, keyword tracking setup, report interpretation, and data discrepancies in monitoring results. Billing and plan questions are also handled through the same channels.

Is documentation available for self-guided troubleshooting?

The learning program section provides structured guides covering platform features, monitoring workflows, and common configuration scenarios. Many clients resolve their questions there before contacting support directly.

My keyword positions dropped suddenly — where do I start?

First check whether the drop affects a single keyword or a broad cluster. Isolated drops often indicate a page-level change, while cluster drops may point to a domain-wide signal shift. Email support with a screenshot of the affected date range for a faster diagnosis.